MateSlots Responsible Gaming

Our Commitment to Safer Play

We at Mate Slots operate under a licence from the Curacao Gaming Authority (licence no. OGL/2024/161/0191), and part of that licence requires us to put safeguards in place for every account holder. Our Mate Slots platform is designed with these safeguards built into the account settings, so you don't need to search far to find them. We want gambling with us to remain a leisure activity, not a source of stress, and we continuously review our General Terms and Conditions, Bonus Terms and VIP Club Terms to keep our responsible gaming framework up to date.

Our MateSlots team monitors account activity and may reach out if we notice patterns that suggest a player could benefit from additional support. We also require full identity verification before certain actions, including before any Bitcoin deposit or bet, since we at MateSlots need to confirm that every player is of legal age and genuinely entitled to play on our site.

Why We Ask You to Register Carefully

We allow only one account per residence address, household, IP address and device. This rule exists partly to prevent fraud, but it also supports our responsible gaming goals by making sure self-exclusion and limit settings cannot be bypassed by opening a second profile. At Mate Slots, we also carry out KYC checks, which may include a phone call, and we ask that you respond promptly - an account can be locked if we cannot reach a player within two weeks of a withdrawal request.

Tools to Help You Stay in Control

We give you several practical ways to manage your spending and your time with us. Our Mate Slots account settings let you adjust the following:

• Deposit limits - set daily, weekly or monthly caps on how much you add to your balance
• Loss limits - restrict how much you're willing to lose over a chosen period
• Wager limits - control the total amount you stake across sessions
• Session reminders - receive alerts about how long you've been playing
• Time-outs - take a short break from your account, typically a few days to a few weeks
• Self-exclusion - close your account for an extended period or permanently

Please note that deposit limits cannot be applied to deposits made through the Cryptoprocessing system, so if you play with crypto at MateSlots, we recommend keeping an even closer eye on your own spending habits since the usual limit tools won't cover those transactions.

Withdrawal Caps as an Extra Safeguard

Our standard withdrawal limits of 3,000 EUR/USD per week and 15,000 EUR/USD per month, rising to 5,000 per week and 20,000 per month for VIP Club members, act as a natural brake on how quickly funds can move in and out of your account. We at Mate Slots also cap no-deposit and deposit bonus withdrawals at 10x the bonus amount, which keeps promotional play within sensible boundaries. All progressive jackpot wins, by contrast, are paid out in full, with no cap applied. For more details on how promotions work, see our MateSlots bonus terms.

Recognising the Signs of Problem Gambling

We want every player at MateSlots to check in with themselves honestly from time to time. Consider whether any of the following apply to you:

• You spend more time or money gambling than you originally planned
• You chase losses by depositing again to try to win back what you lost
• You borrow money, sell belongings or use funds meant for bills to gamble
• Gambling affects your relationships, work or studies
• You feel anxious, irritable or guilty about your gambling activity
• You've tried to cut back or stop but found it difficult

If any of this sounds familiar, we encourage you to use the self-exclusion or deposit limit tools in your Mate Slots account right away, and to reach out to our support team for guidance on what to do next.

Support Organisations

We at MateSlots are not a counselling service, but we strongly encourage anyone who feels their gambling is becoming a problem to contact independent organisations that specialise in this area. These include:

• GamCare - confidential support, advice and free counselling
• BeGambleAware - information and self-assessment tools
• Gamblers Anonymous - peer support groups and meetings
• GambleTherapy - online support available in multiple languages

These organisations work independently of our casino and can offer advice tailored to your personal situation, confidentially and free of charge.

Protecting Minors

Our MateSlots platform is intended strictly for adults of legal gambling age in their jurisdiction. We carry out identity verification as part of our KYC process, and winnings may be withheld if verification is not completed within 40 days of a request. If you are a parent or guardian concerned about underage access to gambling sites, we recommend installing filtering software on shared devices and keeping login details private at all times.

Restricted Markets and Fair Access

Responsible gaming also means making sure our services reach only the markets where we are permitted to operate. Mate Slots maintains a list of restricted countries where registration is not accepted, and bonuses are further excluded in certain regions, including Israel, Spain, Sweden, the UK and the USA, with deposit bonuses unavailable in Finland and no-deposit offers excluded in dozens of additional countries. Using a VPN to bypass these restrictions is strictly prohibited on our platform and may result in confiscation of winnings. We ask every player to respect these boundaries, both for their own protection and to comply with local regulations.

How to Set Up Your Limits

1. Log in to your MateSlots account
2. Go to your account or profile settings
3. Select the responsible gaming or limits section
4. Choose deposit, loss, wager or time-out limits
5. Confirm your chosen amounts and duration
6. Contact our support team if you wish to apply self-exclusion instead