MateSlots Privacy Policy

At MateSlots, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store and protect information when you visit mateslots.com or use our mobile app. Our casino is operated by Stable Tech N.V., registered under No. 160129 at Scharlooweg 39, Willemstad, Curacao, which acts as the data controller for all websites and brands operated by the company. We hold a licence issued by the Curacao Gaming Authority, licence no. OGL/2024/161/0191, and our General Terms and Conditions govern your use of MateSlots alongside this policy.

Information We Collect

When you register an account with MateSlots, we collect the personal information necessary to open and maintain your account, process your transactions, and comply with our legal obligations. Here at MateSlots, we only collect data that is relevant to providing you with a safe and lawful gaming experience.

• We collect registration data including your name, date of birth, address, email and phone number
• We gather identification documents during our KYC verification process, such as a valid ID, passport or driving licence
• We record your payment details when you make a deposit or request a withdrawal through any of our supported methods
• We track your gaming activity, including deposits, bets, wins and bonus usage, to manage your account and improve our services
• We log technical data such as your IP address, device type, browser and PC identifiers, since we allow only one account per residence address, household, IP address and PC

Why We Verify Your Identity

Our KYC process may include a phone call to confirm your identity. If we cannot reach you within two weeks of a withdrawal request, your account may be locked. We may confiscate winnings if KYC verification is not completed within 40 days of being requested. If you intend to play with Bitcoin, our Vegas-standard verification requires valid identification before any deposit or bet is accepted.

How We Use Your Data

We at MateSlots use your personal information to operate your account, process deposits and withdrawals, deliver bonuses and promotions, and communicate with you about your activity. Our team also uses your data to detect fraud, prevent money laundering and ensure compliance with our licence conditions. Where money laundering is suspected, we may require that your deposit be wagered three times instead of once before withdrawal, and we use your data to monitor such activity.

• We process your data to verify your age and eligibility to play, since our services are not available to residents of restricted countries
• We use your information to apply applicable bonus terms, including eligibility checks for offers such as our welcome package or Tuesday Reload promotions
• We analyse your activity to calculate your VIP Club status and apply the correct withdrawal limits
• We use your contact details to send you account notifications, promotional emails and support responses

Legal Basis and Data Sharing

Our MateSlots platform processes your data based on the necessity to perform our contract with you, our legitimate interest in preventing fraud, and our obligation to comply with licensing and anti-money laundering regulations. We do not sell your personal data to third parties. However, we may share your information with payment providers, identity verification services, regulatory authorities and professional advisors where necessary to operate our services.

Because third-party payments are prohibited on our platform, the payment account used for any deposit or withdrawal must be registered in your own name. We share only the information required with our payment partners to process your transaction, including Visa, Mastercard, bank transfer providers and cryptocurrency processors.

Data Retention

We at MateSlots retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory and accounting requirements. Records related to KYC verification, transactions and communications may be retained even after account closure where required by applicable law or our licence conditions.

Your Rights

You have a number of rights regarding your personal data when using MateSlots. We respect these rights and will respond to your requests within a reasonable timeframe.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You can object to certain types of processing, such as marketing communications
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, you may contact our support team at support@mateslots.com. Our live chat is also available 24/7, and as stated in our About Us page, there is no bot in support — only live staff respond to your messages in the chat.

Security of Your Data

We use industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. All payment methods offered through MateSlots, including Visa, Mastercard, Skrill, Neteller and cryptocurrency options such as Bitcoin, Ethereum and Litecoin, are processed through secure channels free of commission. Our Vegas-grade security protocols apply equally across desktop web, mobile web and our installable app.

Cookies and Tracking Technologies

MateSlots uses cookies and similar technologies to operate our website, remember your preferences and analyse how you use our services. For more detailed information about the specific cookies we use and how you can manage them, please refer to our separate Cookie Policy.

International Data Transfers

As MateSlots serves players internationally, including in Australia and Germany, your data may be transferred to and processed in jurisdictions outside your country of residence. We take appropriate steps to ensure that any such transfer is conducted in accordance with applicable data protection standards. Our arbitration process for any related disputes is governed under Cyprus Civil Procedure Rules.

Restricted Jurisdictions and Data Processing

We do not knowingly process personal data from residents of jurisdictions on our restricted countries list. If we discover that an account has been opened from a restricted location, we reserve the right to suspend the account and process the associated data only as necessary to resolve the matter in compliance with our terms.

Children's Privacy

Our services at MateSlots are intended only for individuals who meet the applicable legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with any associated winnings subject to confiscation.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of MateSlots after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our support team at support@mateslots.com, available 24/7 through live chat or email. We at MateSlots are here to address any privacy concerns you may have.